01388 450749

Frequently Asked Questions

What is the price of a toilet seat?

We offer two different types of toilet seat. All prices include all fittings required to fix the seat to your toilet pan, VAT and delivery to a UK address.

Solid wooden toilet seats start at £185.00.
MDF moisture resistant coloured toilet seats start at £165.00.

Do you accept credit card payments?

We accept credit card payments via paypal. Simply select 'Paypal' on the ORDER FORM, and you can make payment with your Credit/Debit card. A Paypal account is NOT needed.

Can I pay by Cheque/Bank Transfer?

Sure. Simply complete the ORDER FORM, and we will email you payment details

I am unsure what make/model of toilet pan I have.

If you are unsure of the make/model of your current toilet pan, we may still be able to make a new toilet seat for you. Please follow the instructions on the Create Toilet Seat Template web page.

What finish do the toilet seats receive?

Solid Timber: 3 coats of semi gloss (20% sheen) acrylic '2 pack' lacquer. (after stain applied if required).
MDF Coloured: 2 coats of '2 pack' primer, followed by 2-3 coats of '2 pack' coloured satin (semi-gloss) in the colour of your choice.

How long does delivery take?

Your new toilet seat is usually dispatched within 10 working days from the date we receive your payment. We will supply you with a tracking number once the seat has been dispatched.

What is your returns policy?

As this item is made to order, we can only accept returns due to a manufacture fault on the toilet seat or cover.

Can I cancel my order?

You are able to cancel your order under certain circumstances
Cancellation before any manufacturing has begun: Full refund less paypal fee.
Cancellation once manufacturing has begun: Full refund less 20-60% depending on stage of manufacture.
Custom shaped toilet seats cannot be cancelled once manufacturing has begun.